At mbi88, we believe gaming should be entertainment, not a burden. This page outlines all control tools, support resources and our commitment to the well-being of every player in Malaysia.
Mbi88 takes social responsibility seriously. We understand that for the majority of players, online gaming is simply fun entertainment – a way to relax and enjoy their leisure time. However, we also recognise that a small number of individuals may face challenges in managing their gaming habits.
That is why mbi88 invests in a comprehensive player protection system. From daily deposit limits to long-term self-exclusion, all these control tools can be activated by players themselves without needing to contact anyone. Control is entirely in your hands.
We also work with a trained customer support team to identify early signs of problem gambling. If you or someone you know needs help, our team is available 24 hours a day, 7 days a week via live chat directly on the platform.
Minimum Age: The mbi88 platform is for individuals aged 18 and above only. We apply age verification during registration and KYC. Accounts found to belong to underage players will be terminated immediately.
Ask yourself the following questions. If you answer "yes" to 3 or more, consider seeking support.
If you need assistance, contact the mbi88 support team via live chat. We are always here to listen and help.
All these tools are accessible directly from your account settings. No interrogation, no judgment – just genuine support.
Set the maximum deposit amount you can make in a day or a week. This limit takes effect immediately and can only be decreased, not increased, within a 24-hour waiting period.
You can set a daily session time limit — for example, a maximum of 2 hours per day. Once the limit is reached, the system will notify you and the session will be ended automatically.
Set a daily or weekly loss limit. Once the limit is reached, your account will be blocked from any gaming activity until the limit period resets.
Need a short break? Activate rest mode for 24 hours, 72 hours, or 7 days. During this period, you will not be able to log in or make any transactions on your account.
For a long-term commitment, you can apply for self-exclusion for 6 months, 1 year, or permanently. Once activated, the account cannot be reopened before the period ends.
Enable pop-up notifications that remind you of your playing time and amount spent every 30 or 60 minutes during an active gaming session.
Activating protection tools on mbi88 is straightforward and can be done on your own without contacting customer support.
Click the Login button at the top of the page and enter your account credentials for secure access.
Click the profile icon in the top right corner, then select "Account Settings" from the dropdown menu.
On the settings page, find and click the "Responsible Gaming" tab to view all available control tools.
Select the type of limit or control you want to activate, enter the desired value, and confirm your selection.
The system will send a confirmation via email. Limits take effect immediately after confirmation – no waiting period for limit reductions.
All of the following limits can be set according to your personal needs.
| Control Type | Duration | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Active |
| Loss Limit | Daily / Weekly | Active |
| Session Time Limit | Per Session | Active |
| Time Reminder | 30 / 60 minutes | Customizable |
| Temporary Break | 1 / 3 / 7 days | Customizable |
| Self-Exclusion | 6 months / 1 year / Permanent | Permanent Once Activated |
To increase any limit, a waiting period of 24 to 72 hours will apply to allow time for reconsideration. Limit reductions take effect immediately with no delay.
If you feel gaming is starting to affect your daily life, there are several support channels you can use today.
Our support team, trained in responsible gaming management, is ready to assist you at any time. All conversations are confidential and non-judgmental.
Contact our responsible gaming team at [email protected] for self-exclusion requests or enquiries related to account controls.
Access a wide range of articles, guides and helpful resources in our FAQ section covering topics on financial management, warning signs and self-control strategies.
If needed, our team can assist you in obtaining a referral to a counselor or professional support service. Your well-being matters more than any game.
Mbi88 is always by your side – whether for the best gaming experience or for support whenever you need it. Register an account today and enjoy a responsible gaming experience with us.